Shipping policy

At COSMETICA Sp. z o.o. Ltd, we are committed to delivering your orders quickly, safely, and efficiently.

Order Processing:
All orders are processed within 2–5 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Shipping Methods and Delivery:
We partner with trusted international carriers to ensure reliable delivery. Shipping times vary based on destination but typically range from 5 to 14 business days after dispatch.

Shipping Costs:
Shipping fees are calculated based on the size, weight, and destination of your order. Final shipping charges will be provided at checkout or by quotation.

Tracking Your Order:
Once your order ships, you will receive a confirmation email with tracking details to monitor the delivery status.

Delays and Issues:
While we strive for timely delivery, delays may occur due to customs clearance, carrier issues, or unforeseen circumstances. We appreciate your understanding and patience.

Customer Support:
If you have any questions about your shipment or need assistance, please contact us at info@cosmeticaspzoo.com. Our team is happy to help!